Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Dino Pro cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer.

The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.Given the popularity and/or supply constraints of some of our products, Dino Pro may have to limit the number of products available for purchase. Dino Pro reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Shipping and Delivery

We will provide tracking number for the product(s) you ordered.  Since the actual delivery of your order can be impacted by many events beyond Dino Pro’s control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as birthday gift, that they order their items well in advance. Dino Pro cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

In the event Din Pro cannot supply a product you ordered in a timely fashion, we will contact customers and offer to cancel the order and refund purchase prices in full.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. Dino Pro cannot make changes to your shipping address once a package has been shipped, and Dino Pro is not liable for packages lost due to incomplete or inaccurate addresses.

Dino Pro cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.

All orders reported as "delivered" by shipping companies are considered delivered. Dino Pro cannot be made liable of non-delivery in this case.

Exchange and Returns

1. If when you receive your product(s), you are not completely satisfied you may return the items to us, within 15 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). 

2. Items must be unused condition, plus all accessories provided by the manufacturer.

3. You must first contact us before sending any item back. 

4. For exchanging product(s), shipping back the original product to Dino Pro is paid for by the customer. The cost of shipping out the replacement product is paid for by Dino Pro.     

5. For return product(s), shipping back to Dino Pro is paid by the customer.

6. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

7. Returns or exchange of the product(s) will only occur once we received the product.

By default, the refund amount cannot exceed the original order amount paid to Dino Pro. Dino Pro is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Dino Pro.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Dino Pro that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within 7 days of delivery, you can cancel and return the order for a full refund.

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Dino Pro and are protected by international copyright laws.